DEğIL HAKKıNDA GERçEKLER BILINEN WHAT IS CUSTOMER LOYALTY WITH EXAMPLE

5. Loss Aversion: This principle states that people prefer to avoid losses rather than acquire equivalent gains. In the context of points, once customers have accumulated them, they are more likely to make purchases they might not otherwise to avoid losing their points due to expiration.While optimizing the customer experience is undoubtedly vital,